Terms of Service
1. Nature of service. AYUSH Unitech Web is an educational and lifestyle information platform based on traditional systems of medicine recognised under the AYUSH framework. It is not a healthcare provider.
2. No doctor–patient relationship. Use of this platform — including any of the five assessments, the concern index, dashboards and generated content — does not create a doctor–patient, practitioner–client, or any professional advisory relationship.
3. No medical advice. Content is for general informational purposes and must not be relied upon for diagnosing or treating any condition or replacing professional consultation.
4. User responsibility. You agree to consult qualified, registered practitioners before acting on any wellness information, and to seek immediate medical care for any serious, worsening, or emergency symptom.
5. Eligibility. You must be at least 18 years old, or use the platform under the supervision of a parent or legal guardian who accepts these Terms on your behalf. By using the platform you confirm the information you provide is accurate.
6. Accounts & security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorised use.
7. Practitioner accounts. Where the platform offers practitioner or professional features, you represent that you hold a valid registration to practise the relevant AYUSH system and agree that any patient information you enter is handled by you lawfully and with the patient's consent. You remain solely responsible for your clinical decisions; the platform is a support tool only.
8. Payments & refunds. Paid features, where offered, are billed through our third-party payment processor. Prices and inclusions are shown at the point of purchase. Except where required by law, digital access purchases are non-refundable once access has been granted; any refund requests are handled per the refund terms shown at checkout.
9. Intellectual property. All content, design, classical-source compilations, code, and trademarks on the platform are owned by or licensed to Cavrix Core and are protected by law. You may use the platform for personal, non-commercial purposes and, if a practitioner, within your own practice; you may not copy, scrape, resell, or redistribute the content without written permission.
10. Prohibited use. You agree not to misuse the platform, including by attempting to bypass access controls or payment, uploading unlawful or harmful content, reverse-engineering the service, or using it to provide medical advice you are not qualified to give.
11. Third-party services. The platform relies on third-party services (including authentication, database, hosting, and payment providers). Their availability and their own terms may affect the service; we are not liable for failures originating with such providers.
12. Changes & termination. We may update, suspend, or discontinue features, and may update these Terms; material changes will be reflected by the "last updated" date. We may suspend or terminate accounts that breach these Terms. You may stop using the platform and delete your account at any time.
13. Governing law. These Terms are governed by the laws of India, with exclusive jurisdiction of the courts at Jaipur, Rajasthan, subject to any non-waivable rights you have under applicable law.
14. Grievances. For any question or complaint regarding these Terms or the service, contact the grievance officer at the email listed on our contact page. We aim to acknowledge grievances within a reasonable period as required by law.
Last updated: this version reflects our current practices. This text is provided in good faith and covers the platform's material obligations; we recommend a final review by qualified legal counsel for your jurisdiction.
Privacy Policy
1. Inputs you provide. Age, selected focus areas and assessment answers are used dynamically to generate your results.
2. Sensitive data care. Health-related inputs are treated as sensitive — never sold, never used for advertising.
3. Storage. Results are saved to your account only when you are logged in and choose to keep them; stored data is encrypted in transit, with deletion controls in your profile.
4. Your rights. You may access, correct or erase your data at any time from your profile or by contacting us.
5. Who we are. The platform is operated by Cavrix Core, which acts as the Data Fiduciary for the personal data you provide. Contact details for privacy matters are on our contact page.
6. Legal basis (consent). We process your personal data on the basis of the consent you give when you sign up and use the assessments, in line with the Digital Personal Data Protection Act, 2023 (DPDP Act). Because assessment inputs relate to health, we treat them with heightened care. You may withdraw consent at any time; withdrawal does not affect processing already carried out, and some features may stop working once consent is withdrawn.
7. What we collect. Account data (name, email you sign up with); assessment inputs (age, selected concerns, answers); usage data needed to run the service (e.g., saved results, plan progress, reminders you set); and, for practitioners, information you choose to record about your practice and, with their consent, your patients.
8. Purpose limitation. We use your data only to generate and store your results, run features you enable (dashboards, plans, reminders), operate practitioner tools, process payments, secure the platform, and meet legal obligations. We do not sell your data and do not use health inputs for advertising or profiling for advertising.
9. Sharing & processors. We share data only with the service providers needed to run the platform — authentication, database and hosting, and the payment processor — who act on our instructions under appropriate safeguards, and with authorities where required by law. We do not otherwise disclose your personal data.
10. Retention. We keep your data only as long as your account is active or as needed to provide the service and meet legal requirements. When you delete your results or your account, the associated personal data is deleted from our active systems, and derived copies are removed on our regular deletion cycle, subject to any retention the law requires.
11. Security. Data is encrypted in transit, access is restricted by authentication rules, and payment access is server-verified. No system is perfectly secure; we work to protect your data and will notify you and the Data Protection Board of any breach as required by law.
12. Children. The platform is intended for adults. We do not knowingly process the data of a child except under verifiable parental or guardian consent as required by the DPDP Act; we do not undertake tracking or targeted content directed at children.
13. Your rights as a Data Principal. Under the DPDP Act you may request access to, correction of, completion of, updating of, or erasure of your personal data; nominate another person to exercise your rights in the event of death or incapacity; and raise a grievance. Exercise these from your profile or by contacting our grievance officer.
14. Grievance officer & escalation. You can contact our grievance officer (details on the contact page) for any privacy concern, and we will respond within the period required by law. If unsatisfied, you may escalate to the Data Protection Board of India.
15. Cross-border & changes. Some processors may operate outside India, in which case transfers are made consistent with applicable law. We may update this policy; material changes are indicated by the "last updated" note below.
Last updated: this version reflects our current practices and is drafted to align with the DPDP Act, 2023. We recommend a final review by qualified legal counsel before relying on it for compliance.
Limitation of Liability
1. Assumption of responsibility. All lifestyle choices made after viewing content on this platform are made at your own discretion and risk.
2. No warranties. The platform is provided "as is", without warranties of accuracy, completeness or fitness for a particular purpose.
3. Exclusion of damages. To the maximum extent permitted by law, AYUSH Unitech and its operators shall not be liable for any direct, indirect, incidental or consequential damages arising from use of, or reliance on, the platform's content.
4. Emergencies. The platform is unsuitable for emergencies — always contact emergency medical services for urgent conditions.
5. Traditional-medicine context. Content reflects classical concepts of the AYUSH systems and is presented for education and general wellbeing. It does not claim to cure, treat, diagnose, or prevent any disease, and any classical remedies named are references that must only be dispensed and supervised by a registered practitioner of the relevant system.
6. No professional reliance. Nothing on the platform substitutes for individualised assessment by a qualified professional. Any decision you make based on the content — and, for practitioners, any clinical decision you make while using the tool — remains your own responsibility.
7. Third-party dependencies. The platform depends on third-party infrastructure and payment services; we are not liable for loss arising from their unavailability, errors, or actions beyond our reasonable control.
8. Indemnity. You agree to indemnify Cavrix Core against claims arising from your misuse of the platform, your breach of these terms, or, for practitioners, your handling of patient data or clinical decisions.
9. Limitation cap. To the maximum extent permitted by law, our total liability for any claim relating to the platform is limited to the amount, if any, you paid for the feature giving rise to the claim in the preceding twelve months. Nothing here excludes liability that cannot be excluded by law.
Last updated: this version reflects our current practices. It is written in good faith; we recommend a final review by qualified legal counsel for your jurisdiction.
